Customer Service
- Does your customer service policy make sure that customers with disabilities receive the same service as all your other customers?
- Are your employees comfortable serving customers with disabilities?
- Can you provide your services in different ways – do you ask customers how you may help them?
Access To Your Premises For Customers
- Do your premises have automatic doors and level access to the entrance?
- Does your parking lot have spaces reserved for people with disabilities?
- Are your hallways and aisles clutter-free and washrooms accessible?
- If services are on different floors, do you have an elevator?
Marketing and Product Development
- Does your advertising represent the whole community without negative stereotypes?
- Does your marketing strategy reach potential customers with disabilities?
- Are your new products and services designed to be accessible to all our customers, including those with sensory or mobility disabilities?
Polices, Practices and Planning
- Do your managers demonstrate a commitment to serving customers with disabilities?
- When planning new initiatives, do you consider the needs of people with disabilities?
The number of times you answered "Yes" means:
01 – 06 = Needs work!
07 – 08 = You’re Trying...
09 – 10 = Good Work.
11 – 12 = EXCELLENT!
Source: Ministry of Community and Social Services